Effective management of customer relationships

Centralize your customer base in the auto parts business, accurately track sales opportunities and repeat inquiries. Get acquainted with CRM capabilities to build long-term partnership relationships with customers and enhance sales transformation.

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Auto parts CRM system what is it?

It is a digital system that manages all contacts, requests, and sales history with stores, service centers, and wholesale buyers from a single center.

Centralized Customer Base

Storage of all corporate and retail customers' contacts, vehicle fleet information, and application history

Sales Funnel and Lead Tracking

Step-by-step monitoring of incoming spare parts requests, price offers, and sales stages

Contact History and Communication

Unified system for recording calls, meetings, and correspondence with the client

Automation of Manager Tasks

Automatic scheduling of callbacks, sending price quotes, and reminders for sales representatives

CRM module's business advantages, what are they?

Increases the sales team's work efficiency, prevents lost leads, and maximizes customer loyalty

Unlost Sales Inquiries

Every incoming detail request is recorded and unanswered inquiries are minimized.

Increasing Repeat Sales

Analyzing customers' previous spare parts purchases to timely present new offers

Sales Team Performance Analysis

Accurate reporting on managers' query processing speed, closed contracts, and sales volumes

High Customer Satisfaction

Establishing long-term partnerships through an individual approach to customer needs and fast service

CRM system how does it integrate with other modules?

The B2B portal is fully integrated with e-commerce and internal accounting systems, creating a unified customer information environment.
1

B2B and E-commerce Integration

All requests and registrations coming from the website or portal are automatically entered into the CRM

1

Centralized Notification System

Informing customers about order statuses and special campaigns through the system

2

Order and Purchase History Synchronization

The customer's actual debt, payment, and detailed purchase history in the internal accounting system is displayed in the CRM profile

4

Single Database Architecture

Central synchronization preventing customer data duplication

What makes our CRM solution different?

We offer a special solution fully adapted to the unique processes of auto spare parts trade and the specifications of request management.

Adaptation to Sector Requirements

An interface fully compatible with auto spare parts sales workflows, unlike standard CRMs

Comfortable and Intuitive Control

A simple structure that sales representatives can quickly grasp without creating additional complexity

Module Ecosystem Integration

Seamless integration with Avtohesab's internal BPM and OMS modules

Continuous Technical Support

Continuous updates and technical support for the CRM system as your company's sales processes evolve

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